Your Privacy Matters: This Privacy Policy explains how Dale Ride collects, uses, and protects your personal information in compliance with Costa Rican data protection laws.
1. Information We Collect
1.1 Information You Provide
When you register or use our services, we collect:
- Account Information: Name, email address, phone number, password
- Profile Information: Profile photo, bio, preferences
- Payment Information: SINPE phone number, credit card details (processed securely)
- Driver Information: Driver's license, vehicle details, insurance information
- Ride Information: Pickup/dropoff locations, ride preferences, special requests
1.2 Information Collected Automatically
- Location Data: GPS coordinates during ride booking and trips (with your permission)
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, features used, time spent on platform
- Cookies: Session data and preferences (see Section 7)
1.3 Information from Third Parties
- Social media profile information (if you connect accounts)
- Payment processor confirmation data
- Background check information for drivers (if applicable)
2. How We Use Your Information
We use your personal information to:
2.1 Provide Services
- Connect drivers and passengers
- Process bookings and payments
- Facilitate communication between users
- Provide customer support
2.2 Improve Platform
- Analyze usage patterns and trends
- Develop new features and services
- Fix bugs and technical issues
- Conduct research and testing
2.3 Safety and Security
- Verify user identities
- Prevent fraud and abuse
- Investigate incidents and disputes
- Comply with legal obligations
2.4 Communication
- Send booking confirmations and updates
- Notify you of important account changes
- Respond to your inquiries
- Send promotional offers (with your consent)
3. Information Sharing
We do NOT sell your personal information. We only share data as described below:
3.1 With Other Users
- Passengers see: Driver name, photo, rating, vehicle info, phone number (after booking)
- Drivers see: Passenger name, photo, pickup location, phone number (after booking)
3.2 With Service Providers
- Payment processors (SINPE banks, Stripe)
- Cloud hosting services
- Analytics providers
- Customer support tools
3.3 For Legal Reasons
- When required by Costa Rican law
- To respond to legal requests (court orders, subpoenas)
- To protect our rights and safety
- To investigate fraud or violations
3.4 With Your Consent
We may share information in other circumstances with your explicit permission.
4. Data Retention
We retain your information for as long as necessary to:
- Provide services and maintain your account
- Comply with legal obligations (tax, accounting)
- Resolve disputes and enforce agreements
- Prevent fraud and abuse
Account Deletion: When you delete your account, we will delete or anonymize your information within 30 days, except where retention is required by law.
5. Your Privacy Rights
Under Costa Rican law, you have the right to:
5.1 Access
Request a copy of the personal information we hold about you.
5.2 Correction
Update or correct inaccurate information (via your profile settings).
5.3 Deletion
Request deletion of your account and personal data (subject to legal retention requirements).
5.4 Objection
Object to certain processing activities (e.g., marketing communications).
5.5 Portability
Request a copy of your data in a structured, machine-readable format.
To exercise these rights, contact us at: privacy@puravidarides.com
6. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: HTTPS/SSL for all data transmission
- Password Protection: Encrypted password storage
- Access Controls: Limited employee access to personal data
- Regular Audits: Security testing and vulnerability assessments
- Secure Payment Processing: PCI-DSS compliant payment handling
Important: No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please use strong passwords and protect your account credentials.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Keep you logged in
- Analyze site traffic and usage
- Improve user experience
Types of Cookies We Use:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand how users interact with the site
- Preference Cookies: Remember your settings and choices
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
8. Children's Privacy
Dale Ride is not intended for users under 18 years old. We do not knowingly collect information from children. If we learn that we have collected data from a child, we will delete it immediately.
9. International Data Transfers
Your information is primarily stored and processed in Costa Rica. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via:
- Email notification
- In-app notification
- Prominent notice on our website
Your continued use of the platform after changes indicates acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or our privacy practices:
- Email: privacy@puravidarides.com
- Phone: +506 2000-0000
- Address: San José, Costa Rica
Data Protection Officer: dpo@puravidarides.com
13. Costa Rica Privacy Law Compliance
This Privacy Policy complies with:
- Ley de Protección de la Persona Frente al Tratamiento de sus Datos Personales (Ley N° 8968)
- Reglamento a la Ley de Protección de Datos Personales
For questions about your privacy rights under Costa Rican law, contact:
PRODHAB (Agencia de Protección de Datos de los Habitantes)
Website: www.prodhab.go.cr